Big Canoe Digital - Service Delivery Policy

This Service Delivery Policy explains how Big Canoe Digital delivers paid services.

Digital Service Delivery

Big Canoe Digital provides professional services digitally. We do not ship physical products for marketing, ecommerce, advertising, SEO, website, consulting, audit, strategy, or related services.

Deliverables may be provided by email, shared document, recorded video, video meeting, project management tool, reporting dashboard, or another digital method.

Types of Deliverables

Depending on the service purchased, deliverables may include:

Marketing strategy
Website reviews
SEO recommendations
Paid advertising recommendations
Conversion optimization recommendations
Email marketing recommendations
Analytics and tracking reviews
Written summaries
Recorded walkthroughs
Reports, plans, or consulting notes
Implementation work, when included in the service scope

Delivery Timeline

Delivery timelines vary based on the service purchased, project scope, account access, requested information, approvals, and scheduling.

Any estimated timelines provided by Big Canoe Digital begin after payment has been received and any required onboarding information, materials, or account access have been provided.

Client Responsibilities

To complete services properly, you may need to provide accurate and timely information, including website details, business information, account access, product information, brand assets, analytics access, advertising access, ecommerce platform access, or other materials needed for the service.

Delays in providing requested information, access, approvals, or materials may delay delivery.

No Physical Shipping

Because Big Canoe Digital sells digital and professional services, no physical shipping is provided.

If a checkout system references shipping, delivery should be understood as digital delivery of professional services unless a physical product is clearly listed.

Communication

Service-related communication may take place by email, phone, video call, shared documents, project management tools, or other agreed digital channels.

It is your responsibility to provide accurate contact information and check for service-related communication.

Changes to This Policy

We may update this Service Delivery Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page.

Contact

If you have questions about service delivery, contact us at:

Big Canoe Digital
Email: info@bigcanoedigital.com
Website: https://bigcanoedigital.com/